Privacy Policy iCash88 — Your Personal Data Protection

1Introduction & Scope of This Policy

ICash88 is an online entertainment and gaming platform operating in Malaysia. We understand that privacy is deeply valued by every individual, and we are committed to handling your personal data with full trust, transparency, and responsibility.

This Privacy Policy explains:

• Types of personal data we collect from you
• How and why we collect that data
• Who may receive or access your data
• Security measures we take to protect your data
• Your rights regarding your personal data

This policy applies to all iCash88 service channels, including the official website, Android and iOS mobile apps, and any written communications between you and our team. If you do not agree with any part of this policy, we recommend that you stop using the iCash88 platform.

2Types of Personal Data We Collect

ICash88 collects various categories of personal data depending on your interactions with our platform. Below is a summary table of the types of data collected:

3How We Collect Your Personal Data

ICash88 collects your personal data through several different channels:

• Account Registration: When you register as a new member, you actively provide basic personal information such as your name, email, and phone number.
• KYC Process: To fulfil identity verification requirements, you submit copies of your identification documents and proof of address to our verification team.
• Transaction Processing: When making a deposit or withdrawal, your bank account or eWallet information is collected to process the transaction securely.
• Platform Usage: Our system automatically records technical data such as IP address, device type, and login activity for security and fraud prevention purposes.
• Communications with Us: Any enquiries, complaints, or interactions you have with the iCash88 customer support team are also stored as service records.
• Cookies & Tracking Technologies: The icash88 website and app use cookies and analytics technologies to enhance user experience and platform performance.

4Purpose of Using Your Personal Data

ICash88 uses the personal data collected for the following legitimate and necessary purposes:

• Account Management: To register, verify and maintain your member account, including secure login and account recovery.
• Financial Transaction Processing: To accurately and securely process deposits, withdrawals and any other financial transactions you carry out on the platform.
• Identity Verification (KYC): To fulfil legal and regulatory requirements related to identity verification and anti-money laundering (AML).
• Fraud Prevention: To identify, investigate and prevent fraudulent activity, unauthorised access or platform misuse.
• Service Enhancement: To analyse platform usage patterns in order to improve user experience, system performance and icash88 services.
• Service Communications: To send important notices regarding your account, policy updates, security information and responses to your enquiries.
• Promotions and Offers: With your consent, to send information about promotions, bonuses, and special offers relevant to your interests.
• Legal Compliance: To meet legal obligations, regulations and requirements of relevant authorities applicable to icash88 operations.

5Data Sharing and Disclosure to Third Parties

ICash88 does not sell, rent, or trade members' personal data to any party for commercial purposes. However, in certain limited and lawful situations, your data may be shared with the following parties:

• Payment Service Provider: Financial institutions, banks and eWallet providers that process financial transactions on your behalf. They are bound by strict confidentiality agreements.
• Technology Service Providers: Companies that assist us in running the platform's technical operations, such as cloud computing, server hosting, and cybersecurity systems. All such third parties are subject to strict data processing agreements.
• KYC Service Provider: A trusted third-party identity verification platform that helps us verify members' documents and personal identification information.
• Relevant Authorities: Law enforcement agencies, regulatory bodies, or courts where iCash88 is required to do so under applicable Malaysian law.
• Business Transfer: In the event of a merger, acquisition, or sale of business assets, user data may be transferred as part of that transaction, subject to notification to members.

All third parties that receive iCash88 member data are required to store that information securely and use it only for authorised purposes.

6Data Security & Protection

ICash88 continuously invests in the latest security infrastructure to ensure your personal data is always protected. Key security measures we have implemented include:

• 256-bit SSL Encryption: All data transmitted between your device and iCash88's servers is encrypted using TLS 1.3 protocol with 256-bit encryption keys — the highest security standard in the industry.
• Two-Factor Authentication (2FA): Members are encouraged to enable two-factor authentication to add an extra layer of security to their account.
• 24/7 Security Monitoring: The icash88 cybersecurity team continuously monitors systems to detect and respond to any threats or suspicious activity.
• Internal Access Controls: Access to member data within the iCash88 organisation is restricted to staff who genuinely require it to perform their duties, based on a need-to-know principle.
• Encrypted Data Storage: All sensitive data, including financial information, is stored in encrypted databases protected by multi-layer firewalls.
• Regular Security Audits: iCash88 conducts regular security assessments and penetration testing by independent security firms to ensure systems remain robust.

7Cookies, Analytics & Tracking Technologies

The iCash88 platform uses cookies and similar technologies to enhance your experience and understand how you use our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, account sessions, and security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Helps us understand how visitors use our platform — which pages are visited most, how long sessions last and where users encounter issues.
• Functional Cookies: To save your preferences such as language, display settings and stored login details for convenient repeat use.
• Analytics Cookies: iCash88 uses analytics tools to collect aggregated data on platform usage patterns for continuous improvement purposes.

You can manage cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and experience of using the iCash88 platform.

8Your Rights Regarding Personal Data

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by iCash88:

To exercise any of the above rights, please contact our privacy team at [email protected]. We will process your request within 7 working days and provide a response within 30 business days in accordance with PDPA 2010 requirements.

9Data Retention Period

ICash88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable laws and regulations. The following is a general guide to our data retention periods:

• Active Account Data: Stored for the duration of your active membership and for any additional period required by law following account closure.
• Financial Transaction Records: Stored for a minimum of 7 years in compliance with Malaysia's accounting and taxation legislation as well as AML requirements.
• KYC Documents: Stored for a minimum of 5 years after the date of the last transaction or account closure, whichever is later.
• Security & Access Logs: Stored for 12 months for security investigation and fraud detection purposes.
• Support Communication Records: Stored for 3 years for customer service reference and dispute resolution.

Once the retention period expires, data will be securely deleted or anonymised in accordance with iCash88's established data deletion procedures.

10Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how iCash88 handles your personal data, our privacy team is ready to assist you:

We also encourage you to read Terms and Conditions and Responsible Gaming Policy us for a more comprehensive understanding of how iCash88 operates and protects members' interests.